Complaints Process
4RS is committed to providing clients with high quality and professional services, however on occasion we acknowledge this may not happen. Consequently, we have a complaints procedure in place to assist our clients in raising issues directly with us. This involves:
RECEIPT - Complaints received are reported to Top Management.
REGISTER – The complaint is registered with the 4RS Quality Manager (QM) and will be handled as a potential non-conformance. If not already done, the QM will acknowledge the complaint with the complainant.
INVESTIGATE – The appointed investigator (who will be independent of the complaint) will examine the case and provide the Quality Manager and complainant with progress reports where necessary.
REPORT - The final results of the complaint investigation including any actions taken, shall be reported, in writing, as formal notice of the end of the process to the complainant by the Quality Manager.
